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Kristy Sturgill

Online reviews don’t have to be a passive part of your business. Instead, you can leverage them to attract more customers on multiple platforms. Here are a few strategies to help you make the most out of your customer reviews.

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Reviews are a powerful tool. 84 percent of consumers trust online reviews as much as a personal recommendation. But, it’s unlikely reviews are enough to earn the business of a new customer.

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Customer service doesn’t begin and end in the check out line or in the returns department. Delight is only delivered if everyone from management to marketing cares about the customer experience with your brand.

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The most powerful SEO strategy that can skyrocket your business to the front page of Google, especially for local searches.

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If you’re survey isn’t receiving any responses or wildly inaccurate answers, then you might be left scratching your head trying to figure out why it isn’t working.

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If you are spinning your wheels trying to retain customers, maybe you need to consider new strategies to increase how you delight your biggest fans. Here's strategies to retain more of the right customeers in less time.

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Online reputation management addresses this phenomenon and helps businesses be proactive about addressing negative comments and gathering more positive reviews. Here’s the key reasons why reviews are so critical to your business and it’s success (or failure).

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Agility refers to movement. In a rapidly changing world, the ability to adjust to new competitors or disruptive innovation is essential for success. So, the same agility needed to perform well in athletics is now needed to have an effective sales team.

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After stumbling through website development, trying to find time for blogs and struggling to remember to post on social media, sometimes, outsourcing to an inbound agency is the best decision for your business. There are a few strategies you can use to make the most out of your new partnership.

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Without a Customer Relationship Management (CRM) system in place, you could lose powerful facts about your most profitable customers.

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